At dirndlgunstig, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please review our return policy below for all the necessary details.
1. Return Eligibility
We accept returns within 14 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags still attached.
- Items on sale or marked as non-returnable (e.g., final sale items) are not eligible for returns.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] with your order number and the reason for your return.
- Our team will provide you with a return authorization and a return shipping label (if applicable).
- Pack the item securely in its original packaging, ensuring it is in resalable condition.
- Ship the item back to the address provided by our customer service team.
Note: Return shipping costs may be the responsibility of the customer, depending on the reason for return and your location. If the return is due to an error on our part (e.g., wrong item, damaged item), we will cover the return shipping cost.
3. Refunds & Processing
Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If your return is approved, we will process a refund to your original payment method within 5-10 business days.
Please note that:
- Refunds will be issued for the purchase price of the item only. Shipping fees are non-refundable.
- If you used a discount code or gift card, the refund will be processed accordingly to reflect the amount paid after any discounts.
4. Exchanges
We do not offer direct exchanges at this time. If you’d like to exchange an item for a different size or color, please return the original item and place a new order for the item you wish to receive.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange a return and provide you with a prepaid return label. Upon receiving the returned item, we will offer a full refund or send a replacement, depending on your preference.
6. Non-returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Personalized or custom-made items
7. Questions or Assistance
If you have any questions regarding our return policy or need assistance with your return, please feel free to reach out to us at [email protected]. Our customer service team is here to help and ensure your satisfaction.Thank you for shopping with dirndlgunstig!